Privacy Policy
Al Nukhbah ("we", "our", or "us") operates this website and provides typing, printing, and stationery services from Al Baik Building, Shop 10, Sheikh Khalifa Bin Zayed Street, Muwaileh Commercial, Sharjah, UAE. This Privacy Policy describes how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address when you contact us via our website contact form or WhatsApp.
- Service Information: Documents and files you submit for typing, printing, or related services.
- Usage Data: Anonymous information about how you use our website (pages visited, time spent), collected via standard web analytics.
2. How We Use Your Information
We use collected information to:
- Provide the typing, printing, and stationery services you requested
- Respond to your enquiries and customer service requests
- Process and complete service orders
- Improve our website and services
- Send service-related communications (e.g., order confirmations)
3. Document Confidentiality
We understand the sensitive nature of the documents you entrust to us — including passport copies, visa applications, Emirates ID applications, and personal correspondence. We treat all documents with strict confidentiality:
- Documents are used solely for the purpose of completing your requested service
- We do not retain copies of your documents after service completion unless legally required
- We do not share your documents with third parties
- Physical documents are returned to you after service completion
4. Information Sharing
We do not sell, trade, or transfer your personal information to third parties. We may share information only in the following circumstances:
- With UAE government portals and authorities as required to complete the service you requested (e.g., submitting a visa application)
- When required by UAE law or legal process
- To protect the rights, property, or safety of Al Nukhbah, our customers, or others
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. WhatsApp communications are end-to-end encrypted by WhatsApp's own security protocols.
6. Cookies
Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings if you prefer.
7. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for processing at any time
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Address: Al Baik Building, Shop 10, Sheikh Khalifa Bin Zayed Street, Muwaileh Commercial, Sharjah, UAE
- Phone: 06 562 9066
- WhatsApp: wa.me/97165629066
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.